Customs at the airport

On the yellow and white Customs form, you are expected to declare:- Cameras, camcorders, and

Business Class Lounge

Business class passengers and Golden Lotus Plus Gold members may use the Business Class lounge.

Baggage Claim sticker

Keep your baggage claim stickers (stuck to your tickets) in order to get your luggage

Airport tax

International flights: US$14 per passenger. Children under two years old are exempt. Domestic flights: Airport

Check-in times at the airport

Open timeInternational flights: counters are opened 2h30 before STDDomestic flights: counters are opened 2h00 before

Air-ticket Office in Phu Tho

1. Representative Office of Vietnam Airlines: Add.: 1781 Hung Vuong avenue, Gia Cam ward, Viet

Conditions of carriage

General conditions of carriage (extract) of Vietnam Airlines (VNA)This “General conditions of carriage” is integral

Ticket loss (for paper ticket)

In case you have bought a ticket(s) from Vietnam Airlines and have not used it

Changing reservations

You must contact VN’s booking offices or its authorised agents in order to change your

What is E-ticket

“Passenger ticket”: is transportation document of passenger and baggage by air plane, and is an

Can a child from 2 up to 12 years old travel alone on Vietnam Airlines?

Child from 2 up to 12 years old travel alone is required to contact

Until what month can a pregnant woman travel on Vietnam Airlines?

Vietnam Airlines does not accept Expectant mothers within 7 days before and after her

Travel with the seeing-eye dog

The dog is accepted to be carried in cabin only in case of unaccompanied blind

Ticket issuing

After booking a flight, you have to pay for the ticket(s) or notify of the